The Hughes Family Wines (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”).

1. Information We Collect

We collect personal information that is necessary to provide our services and products to you. This information may include, but is not limited to:

• Personal Identification Information: Full name, contact details (email address, phone number), and delivery address.
• Financial Information: Payment details, such as credit card or banking information, when you make a purchase.
• Technical Information: IP address, browser type, and browsing behavior on our website.
• Purchase History: Records of your purchases and any preferences you may have indicated.

 

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing: To process and deliver your orders and to provide you with customer support.
• Communication: To send you updates on your orders, promotional offers, newsletters, and other marketing communications if you have opted in to receive such communications.
• Improving Our Services: To analyze trends and improve our website, products, and services.
• Legal Compliance: To comply with legal obligations, including tax reporting and regulatory requirements.

 

3. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, couriers). These parties are contractually obligated to keep your information confidential and use it only for the purpose for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or protect the safety of our users.

 

4. Protection of Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes secure servers, encryption of financial transactions, and access controls to ensure that your information is protected from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where retention is required by law).
• Objection: You have the right to object to the processing of your personal information under certain circumstances.
  Withdraw Consent: You may withdraw your consent for us to use your personal information for marketing purposes at any time by contacting us at kiki@nativo.co.za.

 

6. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely destroy it.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. Your continued use of our website after any changes are made constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at kiki@nativo.co.za.

This policy is effective as of 1 September 2024.