1. Introduction
These terms and conditions govern the use of The Hughes Family Wines website and the purchase of any products from the website. By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using the website.
2. Products
All products available for purchase on this website are subject to availability. We strive to ensure that all information, including product descriptions, vintages, and prices, is accurate and up to date. However, we do not warrant that the product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
3. Pricing
All prices displayed on this website are in South African Rand (ZAR) and are inclusive of VAT, unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price of the product at the time of checkout is the final price.
4. Orders
Once an order is placed, you will receive an email confirming your order. This email is not an acceptance of your order but an acknowledgment that we have received your order. We reserve the right to accept or reject your order for any reason, including but not limited to the unavailability of a product, errors in pricing or product description, or issues related to payment.
5. Payment
Payment must be made in full at the time of order, before the products are delivered. We accept credit card, EFT, and Snapscan payments. If your payment is declined, your order will not be processed.
6. Delivery
We aim to dispatch all orders within 3-5 working days of receiving payment. Delivery times are estimates and may vary depending on your location. We are not liable for any delays in delivery caused by third-party courier services. Delivery is available within South Africa only.
7. Returns and Refunds
If you are not satisfied with your purchase, you may return the product within 14 days of delivery for a refund or exchange, provided the product is unopened and in its original condition. To initiate a return, please contact us at kiki@nativo.co.za. Refunds will be processed within 10 working days of receiving the returned product.
8. Limitation of Liability
To the maximum extent permitted by law, The Hughes Family Wines shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website or products purchased from the website.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which outlines how we collect, use, and protect your information, is available [insert link to Privacy Policy, below].
10. Governing Law
These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Africa.
11. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly. Your continued use of the website after changes are made constitutes your acceptance of the revised terms.
12. Contact Information
If you have any questions about these terms and conditions, please contact us at kiki@nativo.co.za
